Privacy Policy for Belgravia Man with Van

At Belgravia Man with Van, we are committed to protecting the privacy and security of our customers. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you engage our services.

Information We Collect

We collect various types of information to provide and improve our services:

Personal Identification Information: Your name, address, email address, and phone number.
Service Details: Information about your moving requirements, such as the size of your move and any special instructions.
Payment Information: Billing details necessary to process your payments securely.
Usage Data: Details about how you interact with our services, including the pages you visit and the actions you take.

How We Use Your Information

Your information is utilized in the following ways:

Service Delivery: To organize and execute your move efficiently.
Communication: To communicate with you regarding your bookings, updates, and any issues that may arise.
Improvement of Services: To analyze usage patterns and feedback to enhance our services.
Security: To protect against fraud and unauthorized activities.

Data Protection and Security

We implement robust security measures to safeguard your personal information:

Encryption of sensitive data during transmission and storage.
Regular security assessments and updates to our systems.
Access controls to ensure that only authorized personnel can access your information.
Compliance with relevant data protection regulations and standards.

Sharing Your Information

We may share your information under the following circumstances:

With Service Providers: Third-party vendors who assist us in delivering our services.
Legal Requirements: When required by law or to respond to legal processes.
Business Transfers: In the event of a merger, acquisition, or sale of assets.

Your Rights and Choices

You have the following rights regarding your personal information:

Access: You can request access to the personal information we hold about you.
Correction: You can request corrections to any inaccurate or incomplete information.
Deletion: You can request the deletion of your personal information, subject to certain exceptions.
Opt-Out: You can opt-out of receiving promotional communications from us.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

Essential Cookies: Necessary for the operation of our services.
Performance Cookies: To analyze how our services are used and improve them.
Functional Cookies: To remember your preferences and settings.

You can manage your cookie preferences through your browser settings.

Children's Privacy

Our services are not directed towards individuals under the age of 16. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and your continued use of our services constitutes acceptance of the updated policy.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

International Data Transfers

Your information may be transferred to and maintained on servers located outside your country of residence. We ensure that appropriate safeguards are in place to protect your data during such transfers.

Third-Party Links

Our services may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

User Responsibilities

You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. If you suspect any unauthorized use of your account, please notify us immediately.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

Contractual Necessity: To perform the services you have requested.
Legitimate Interests: To improve our services and ensure security.
Consent: Where you have given explicit consent for certain data processing activities.

Consent Withdrawal

You have the right to withdraw your consent to our data processing activities at any time. However, withdrawing consent will not affect the lawfulness of processing based on consent before its withdrawal.

Automated Decision-Making

We do not engage in automated decision-making that significantly affects you. Any significant decisions are made by our team members, considering your individual circumstances.

Contacting Us

If you have any questions or concerns about this Privacy Policy or our data practices, please reach out through the appropriate channels as outlined in your service agreement.

Effective Date

This Privacy Policy is effective as of April 27, 2024.